FAQs

Covid-related measures

  • Please note that due to the COVID-19 pandemic, I am exclusively operating via a telehealth video platform (e.g., secure, HIPPA-compliant) or via phone in some cases. Please contact me for more information about my availability to take on new patients who are New York and New Jersey residents.

    Insurance

  • I do not participate in any insurance panels. I am happy to provide a receipt at request, called a “superbill”, which can be submitted to insurance companies that do provide out-of-network reimbursement. This document includes all of the information necessary to be submitted to your insurance company.

  • Please consider calling your insurance company to see if you qualify for at least partial reimbursement of the session fee (at the time being, all sessions will be conducted via a telehealth platform).

Questions to ask include:

  1. Do I have out-of-network coverage? If so, is there an annual deductible? Have I met it? If not, how much has been met?

  2. What percentage do you cover for out-of-network mental health providers?

  3. Is there a maximum amount you reimburse per visit or per year?

  4. Is there a claim form that I must use to submit for reimbursement?

  5. How much time do I have to submit a claim after my session?

  6. Do I need a pre-authorization? If so, how do I obtain it?

Information that your insurance company may need from you:

• The CPT codes (Current Procedural Terminology) that I use in my practice are most commonly:

90791 (initial consultation)

90834 (45 minute session)

90847 (family therapy with patient present)

90853 (group therapy)

Note that the additional telehealth specifiers will be added to the typical CPT codes.

• Provider information:

Iva Svancarova LMHC (Licensed Mental Health Counselor), LPC ( Licensed Professional Counselor)

NPI: 1609464015

NY License number: 010953-01

NJ License number: 37PC00823000

Tax ID: 86-1195884

• If your insurance company confirms that you have out-of-network coverage:

After your first session, ask me to send you a superbill (document with all the information that they require). You can submit the superbill to see how much reimbursement you will receive. You can also read the enclosed E.O.B (Explanation of Benefits). If you do not hear from them within 30 days, you can call them to follow up on the status of the claim.